GIFT CARDS - FREQUENTLY ASKED QUESTIONS
CAN I PURCHASE A GIFT CARD ONLINE?
French Connection offers two (2) types of Gift Cards:
- Traditional Gift Cards can only be purchased in French Connection stores in Australia and New Zealand
- eGift Cards can be purchased online from our Australian Website.
CAN I REDEEM A GIFT CARD AND PURCHASE FROM THE WEBSITE?
For our Australian Website: Yes. Gift Cards (both Traditional Gift Cards and eGift Cards) can be redeemed for purchases at our Australian Website or in store at any French Connection Australia store, excluding French Connection Australia concession stores (MYER and David Jones).
For our New Zealand Website: No. We are presently working to enable Gift Cards to be redeemed online in the coming months.
Please treat your Gift Card as cash, as lost, stolen or damaged cards cannot be replaced or refunded.
CAN I TOP-UP A GIFT CARD?
If an item is returned, a new gift card will be issued.
Gift Cards are valid for 12 months after the date of purchase or issue.
HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?
GIFT CARDS - TERMS & CONDITIONS
You and any person who uses a Gift Card agree to be bound by these terms.
THE GIFT CARD
The Gift Card is a payment tool for use as follows:
- Traditional Gift Card and eGift Card in Australia: At our Australian Website or in store at any FRENCH CONNECTION Australia store, excluding FRENCH CONNECTION Australia concession stores (MYER and David Jones); and
- Traditional Gift Card in New Zealand: At any FRENCH CONNECTION New Zealand Store, excluding FRENCH CONNECTION New Zealand concession stores (David Jones).
Gift Cards can be redeemed all at once, or can be used repeatedly until the Gift Card balance reaches zero. If a transaction value exceeds the remaining balance on a Gift Card, you must pay the difference directly to the FRENCH CONNECTION store using alternative means of payment acceptable to the FRENCH CONNECTION store.
- Load additional credit onto a Gift Card;
- Redeem a Gift Card for cash;
- Use a Gift Card to purchase another Gift Card; or
- Return a Gift Card if you change your mind
PURCHASING THE GIFT CARD
Traditional Gift Cards can be purchased at FRENCH CONNECTION stores in Australia and New Zealand (excluding French Connection concession stores in Myer and David Jones).
eGift Cards can be purchased online from our Australian Website.
VALUE & CHARGES
Gift Cards may be purchased at a minimum of $20 and a maximum of $500 per card. The purchase price of a Gift Card corresponds to the chosen value of the Gift Card. The dollar value of the Gift Card includes GST.
ACTIVATION OF THE GIFT CARD
Gift Cards will have no value until they are activated.
The activation process for each Gift Card type is as follows:
- Where a purchase for a Traditional Gift Card is made at a FRENCH CONNECTION store, the Gift Card will be activated immediately.
- Where a purchase for an eGift Card is made at our Website, subject to our fraud review process and technology service providers, the eGift Card will generally be activated within 30 minutes of purchase.
On activation the Gift Card is available for use. There is a PIN code allocated to each Gift Card. The PIN code is solely for security purposes, for checking the current balance and loss or theft registration (see below).
Gift Cards are valid for a term of twelve months from the date of purchase.
Any unused balance remaining on a Gift Card upon expiry shall be forfeited and will not be refunded or credited to you.
LOSS OR THEFT
The Gift Card should be kept safe at all times and stored with the same care and attention as cash. FRENCH CONNECTION shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a Gift Card.
FRENCH CONNECTION reserves the right to cancel any Gift Card, or the Gift Card program for any reason at any time without notice. Upon cancellation by FRENCH CONNECTION, the balance on all unexpired Gift Cards will be refunded upon presentation of the Gift Card to a FRENCH CONNECTION store.
Governing law: The purchase of a Gift Card from an Australian FRENCH CONNECTION store or our Australian Website, will be governed by the laws of the State of Victoria, Australia. The purchase of a Gift Card from a New Zealand FRENCH CONNECTION store or our New Zealand Website, will be governed by the laws of New Zealand.
Force majeure: FRENCH CONNECTION shall not be liable to you for any delay or failure to perform its obligations under these Terms if the cause of such delay or failure is beyond FRENCH CONNECTION’s reasonable control. Problem: If you require assistance or have a problem with your Gift Card you should contact FRENCH CONNECTION through its Website.
Amendments to Terms: FRENCH CONNECTION may amend these Terms from time to time at its discretion. Any amendments to these Terms will be effective upon publication on the Website.
In these Terms, the following words have the following meanings:
"Business Day" means Monday to Friday and excluding public holidays;
"Gift Card" means a gift card issued by FRENCH CONNECTION;
"Terms" means these terms as amended from time to time;
"Australian Website" means the website accessed via www.frenchconnection.com.au
"New Zealand Website" means the website accessed via http://www.frenchconnection.co.nz/; and
"you" means the purchaser of the Gift Card and any holder of the Gift Card for the time being.