Delivery

ALL PRICES ARE SHOWN IN AUSTRALIAN DOLLARS

SALE DELIVERY

Whilst we endeavour to fulfill all orders, please note some styles, sizes or colours may not be available at time of dispatch. Your credit card will only be charged for items available at time of dispatch. A full refund is available for online sale items, if you return goods within 14 days of delivery, with all tags intact and with a copy of your receipt, to any one of our stores or mail to online in the original packaging. Due to high demand an exchange for the same style may not be available. Due to the limited selection available online during sale we are unable to complete phone orders. During sale you may experience a delay in receiving your order, we apologise for any inconvenience.

DELIVERY WITHIN AUSTRALIA

For your protection all parcels within Australia will be sent registered mail. Addressee's signature is required upon delivery. Please make sure you or the addressee is available to sign for the parcel. French Connection does not take responsibility for goods signed by anyone other than the addressee.

Registered Post (Signature Required)

Goods will be dispatched in approximately 5-7 working days.

	$14.95 postage and handling for deliveries within Australia.
	$3.00 for gift voucher only purchases
	Addressee's signature is required on delivery.
	Tracking is generally available at least two (2) days after shipment.

Back Orders

Items on back order may take longer than 5-7 working days to be dispatched. These will be sent separately with no additional postage charges applied.

INTERNATIONAL ORDERS

	Goods will be delivered in approximately 10-15 postal working days.
	$29.95 postage and handling for deliveries outside of Australia.
	Upon arrival in the destination country the parcels are distributed by the local postal services.
	Please note that occasionally customs inspections may also delay delivery by a few days.
	Important: If your order has not been delivered within the specified times please contact French Connection online via email online@frenchconnection.com.auto obtain your postal reference number. You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.
	You can track parcels in the following ways: (i) For orders to New Zealand - NZ Post at 0800 501 501. (ii) For orders to Australia - contact Australia Post Customer Care Centre at 13 11 18.

Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details. 

Late Deliveries

If you are trying to estimate when a package will arrive please consider the following: 

	Credit card authorisation and address verification must be received prior to processing.
	Orders placed after midday will be downloaded into the system for the following day therefore not processed that day.
	If an item you have ordered is out of stock online, we will attempt to locate your item at another store, and dispatch to you as soon as the item becomes available. No additional postage charges apply. We will notify you if the item has sold out across all stores.
	If you have not received your order within the days specified please contact our Online department at online@frenchconnection.com.au.

Product Descriptions

Please note that colours may vary slightly from those displayed by your monitor.