Contact Us

 

Thank you for your ongoing support and patience during these difficult times. We apologise for the delays we are experiencing, please rest assured that we are doing everything we can to get your order to you. We have increased our hours of operation (whilst implementing all of the necessary health & safety measures) and are working hard with Australia Post to help us get more visibility of where your order is in the system.

To provide you support and to assist you with potential order enquiries we have included below some additional information:

When will my order be dispatched?

Your order is expected to be dispatched in the next 1-2 business days. From there it will be handed over to Australia Post for delivery. Upon dispatch from the warehouse, you'll receive a dispatch email which will include all the tracking details relating to you order. Please note delivery will take longer than usual due to Australia post delays as they are also experiencing a high volume of deliveries.

How can I track my order?

Using the tracking details provided within your dispatch email you can track your parcel here

In some cases, you may notice that your order is not displaying tracking information once dispatched. Please be rest assured that your order is in transit and will arrive safely.

For more information from Australia Post please visit the website here

My order was dispatched a while ago however I haven’t received it yet, who should I contact?

We recommend contacting Australia Post or DHL in the event your order has been dispatched and has not arrived. They will be able to assist in providing more information.

Destination Delivery Service Tracking Phone Number
Australia Australia Post 13 76 78
International DHL Express Lookup

I require further information

If you would like further information regarding your order, please contact our Customer Service Team at customercare@frenchconnection.com.au.

We are here to help via email Monday to Sunday from 9am to 5pm and via phone Monday to Friday from 9am to 5pm (Melbourne time, excluding public holidays)

Country Phone Number
Australia 1300 01 3285
Outside Australia +61 3 8594 3680