Delivery

Australian Delivery

French Connection Online delivers across Australia with Australia Post eParcel.
Express Delivery is presently unavailable.

Order Total Cost Time Estimate
AUD$0-$79.99 AUD$10.00 4-7 Business Days
AUD$80.00+ FREE 4-7 Business Days

New Zealand Delivery

French Connection Australia now delivers to New Zealand.

Order Total Cost Time Estimate
All Orders AUD$10.00 10-15 Business Days
 

The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Parcels are distributed by the local postal services upon arrival in the destination country. Occasionally customs inspections may also delay your delivery by a few days.

Order Tracking

French Connection Online orders are usually dispatched within two (2) business days.
When your order is dispatched to the Delivery Service, we will send you an email with your Tracking Number to track your order.
You can also track your order using the below Delivery Service links:

Destination Delivery Service Tracking Phone Number
Australia Australia Post 13 76 78
New Zealand DHL Express Lookup

Split Orders

If you order multiple products in one French Connection Online order, these products may only be available for dispatch from separate locations (including our Online Warehouse and select French Connection Concept Online Fulfilment Stores). If your order is split, you will receive an email notification with a unique Tracking Number for each split order delivery. No additional Delivery Cost applies for split orders.

Sales and Promotional Event Orders

During popular sales and promotions:

  • French Connection Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product/s and an automatic refund to your payment method/s used.
  • French Connection Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.

Delivery Address Review Delay

All French Connection Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.

If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.

Fraud Review Delay

All French Connection Online orders are reviewed for fraud and suspicious activity.

If you are a first-time customer to French Connection Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

Lost or Delayed In-Transit Orders

If you have not received your French Connection Online order within 10 business days, please contact Customer Service and we will request an investigation with the responsible Delivery Service.

Destination Delivery Service
Australia Australia Post
New Zealand DHL Express

Damaged Orders

In very rare situations, your French Connection Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option for you.