RETURNS & EXCHANGES


French Connection Returns Policy

In addition to your statutory rights, the French Connection Returns Policy sets out how you can return your purchase from a French Connection Concept Store, French Connection Outlet Store or French Connection Online (but not French Connection Concession Stores in department stores) because you:

  1. changed your mind; or
  2. purchased an incorrect size and the product doesn't fit.

You can return your purchase under this Returns Policy if:

  1. Time - You return the product within 14 days of in-store purchase or online delivery;
  2. Product - You return the product in its original condition, unworn and with the tags attached (and the product is not an Excluded Product or Gift Receipt Purchase Product);
  3. Proof - You supply the store receipt/tax invoice or online order confirmation email as proof of purchase; and
  4. Return Option - You select an available Return Option for your purchase.

Return Options

  Icon Return Option
  Instant Product Exchange Instant Product Exchange
The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
  Refund Refund
The product can be returned for a refund to the payment method originally used for purchase.
  Returns/Gift Card Returns/Gift Card
The product can be returned for a refund to a returns/gift card.

Return Options - Australia

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Concept Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card
Concept Store Any Sale or Outlet2 Instant Product Exchange Instant Product Exchange
Outlet Store Any Full Price1 Instant Product ExchangeRefundReturns/Gift Card Instant Product ExchangeRefundReturns/Gift Card
Outlet Store Any Sale or Outlet2 Instant Product Exchange
Online Credit or Gift Card Full Price1 Instant Product ExchangeRefundReturns/Gift Card Refund
Online Credit or Gift Card Sale or Outlet2 Instant Product Exchange Instant Product Exchange Refund
Online PayPal Full Price1 Instant Product ExchangeRefundReturns/Gift Card Refund
Online PayPal Sale or Outlet2 Instant Product Exchange Instant Product Exchange Refund
Online Afterpay Full Price1 Refund
Online Afterpay Sale or Outlet2 Refund

 

Return Options - Other Countries

Purchase Location Payment Used Product Purchased Return to Concept Store3,4 Return to Outlet Store3,4 Return to Online4,5,6 Help
Online Credit or Gift Card Full Price1 Refund
Online Credit or Gift Card Sale or Outlet2 Refund
Online PayPal Full Price1 Refund
Online PayPal Sale or Outlet2 Refund

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] French Connection Stores: Sale and Outlet products are identified by their "red sticker". French Connection Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.

[3] Return options are only available at French Connection Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, French Connection Concept Stores which only stocks Full Price and Sale Baby and Child products can only accept the return of Full Price and Sale Baby and Child Products and cannot accept the return of Women's or Outlet products. Learn more at: https://www.frenchconnection.com.au/stores.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] French Connection is not liable for the in-transit damage or loss of products returned by post to French Connection Online Returns. French Connection recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by French Connection Online returns.

[6] Delivery fees for French Connection Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.


Excluded Products

Unless required by local law, gift cards (including eGift Cards), swimwear (except where hygiene seals are intact), underwear, lingerie, hair accessories, cosmetics and jewellery are excluded from this returns policy and cannot be returned because of change of mind or incorrect size/fit.

Gift Receipt Purchase Products

Gifts purchased using a gift receipt are only eligible for Instant Product Exchange.

Department Store Products

French Connection products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.

Department Store Country Help
David Jones Australia and New Zealand
MYER Australia

Faulty Products

French Connection will accept the return of products that are faulty or otherwise fail to meet a guarantee implied by law (see your statutory rights) where:

  1. Time: You return the product within a reasonable time after purchasing the product. Reasonable time is assessed on a case-by-case basis and taking into account things such as the product purchased, the product’s price and the time between purchase and return;
  2. Product: You return the product for our inspection and clearly identify the fault;
  3. Proof: You supply satisfactory proof of purchase such as the store receipt/tax invoice or online order confirmation email; and
  4. Remedy: Where the product is returned, inspected and assessed as faulty, you can elect to receive a refund or replacement (where available).

French Connection reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is as a result of:

  1. Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
  2. Usual wear and tear following use of the product.

Please review the French Connection help centre for instructions to return a faulty product.

Your Statutory Rights

You can learn more about your statutory rights as a consumer at:

Purchase Country Your Statutory Rights
Australia Australian Consumer Law
Hong Kong Consumer Council
New Zealand Consumer Guarantees Act
Singapore Consumer Protection (Fair Trading) Act