An important update regarding the delivery of your order:

At French Connection, our greatest priority is the health and safety of our team members, our community and our customers. In an effort to protect our community and to mitigate any risk, (for the foreseeable future) all parcels delivered will not require a signature and will be left in a secure place upon delivery.

Due to restrictions in Victoria, delivery may take longer than usual. Please allow a little more time to receive your order.

Standard Delivery:

Order Total Cost Time Estimate
$0-$49.99 $7.50 3-6 Business Days
$50.00+ FREE 3-6 Business Days

Express Delivery: Temporarily Unavailable

Order Total Cost Time Estimate
$0-$149.99 $10.00 1-2 Business Days
$150.00+ FREE 1-2 Business Days

Tonight Delivery — Melbourne Only: Temporarily Unavailable

Order by 11:30am on a business day (Monday to Friday, excluding public holidays) for delivery tonight (6pm-9pm) via Australia Post StarTrack Courier. Only available to select Melbourne postcodes. If Tonight Delivery is available to your postcode, this delivery option will be displayed once you've entered your delivery address at checkout. You must be at the delivery address to accept delivery. Not available to PO Boxes, Parcel Lockers or business addresses. You will receive email and SMS notifications from StarTrack Courier between 6pm and 9pm when your delivery is en route to you with an estimated time of arrival (ETA). Orders submitted after 11:30am on business days, on weekends or public holidays will be delivered on the next business day.

Order Total Cost Time Estimate
$0-$99.99 $12.50 Tonight (6pm-9pm)
$100.00-$199.99 $5.00 Tonight (6pm-9pm)
$200.00+ AUD FREE Tonight (6pm-9pm)

Saturday Delivery — Melbourne Only: Temporarily Unavailable

Order between 10am Friday and 9am on a Saturday (excluding public holidays) for delivery Saturday (1pm-6pm) via Australia Post StarTrack Courier. Only available to select Melbourne postcodes. If Saturday Delivery is available to your postcode, this delivery option will be displayed once you've entered your delivery address at checkout. You must be at the delivery address to accept delivery. Not available to PO Boxes, Parcel Lockers or business addresses. You will receive email and SMS notifications from StarTrack Courier between 1pm and 6pm when your delivery is en route to you with an estimated time of arrival (ETA). Orders placed after 9am on a Saturday will be sent via Express Post on the next business day.

Order Total Cost Time Estimate
$0-$99.99 $15.00 Saturday (1pm-6pm)
$100.00+ $7.50 Saturday (1pm-6pm)

New Zealand Delivery:

Order Total Cost Time Estimate
$0-$199.99 AUD $10.00 AUD 4-10 Business Days
$200.00+ AUD FREE 4-10 Business Days

International Delivery:

Order Total Cost Time Estimate
$0-$199.99 AUD $20.00 AUD 4-10 Business Days
$200.00+ AUD FREE 4-10 Business Days

Please see below for the full list of countries French Connection Australia delivers to:

Austria Germany Jersey South Korea
Bahrain Greece Luxembourg Spain
Belgium Hong Kong Netherlands Sweden
Brunei Iceland New Zealand Switzerland
Canada India Norway Taiwan
China (PRC) Ireland Oman United Arab Emirates (UAE)
Denmark Isle of Man Portugal United Kingdom (UK)
Fiji Israel Qatar United States of America (USA)
Finland Italy Saudi Arabia
France Japan Singapore

[1] Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. [2] Customs inspections may result in Delivery Estimate delays.

French Connection Online orders are usually dispatched within two (2) business days.
When your order is dispatched to the Delivery Service, we will email you with your Tracking Number to track your order.

You can track your order using the below Delivery Service links:

Destination Delivery Service Tracking Phone Number
Australia Australia Post 13 76 78
Australia StarTrack (Same Day Only) 13 13 20
International DHL Express DHL Website

During popular sales and promotions French Connection Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.

French Connection Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.

All French Connection Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.

If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.

All French Connection Online orders are reviewed for fraud and suspicious activity. If you are a first-time customer to French Connection Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

If you are a first-time customer to French Connection Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

If you have not received your French Connection Online order within 10 business days, please contact Customer Service, and we will request an investigation with the responsible Delivery Service.

Destination Delivery Service
Australia Australia Post
Australia StarTrack
International DHL Express

In very rare situations, your French Connection Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option for you.

If you have an order with multiple items, these items may only be available for dispatch from separate locations (a maximum of 3 locations).

In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.

Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.

If you have any issues with the additional tracking number for the missing product/s, please contact our Customer Care team so that they can assist you.

If unfortunately, we are unable to fulfill one of the items within your order we will refund you.