French Connection Returns Policy

In addition to your Statutory Rights, the French Connection Returns Policy sets out how you can return your purchase from a French Connection Concept Store, French Connection Outlet Store or French Connection Online (excluding French Connection Concession Stores in department stores) because you:

  • Changed your mind; or
  • Purchased an incorrect size and the product doesn't fit.

You can return your purchase for an exchange or refund under this Returns Policy if:

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The product is returned within the following change of mind timeframes

(We have temporarily extended our return and exchange policy from 14 days to 60 days for purchases made both in-store and online)

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You return the product in its original condition, unworn and with the tags attached (and the product is not an Excluded Product)

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You supply the store receipt/tax invoice or online order confirmation email as proof of purchase

Unless required by local law, the following items are excluded from our returns policy, and cannot be returned because of change of mind or incorrect size/fit.

  • Gift cards (including eGift Cards)
  • Swimwear (except where hygiene seals are intact)
  • Underwear/Lingerie
  • Hair accessories
  • Cosmetics
  • Jewellery

If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a French Connection staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.

French Connection reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:

  • Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
  • Usual wear and tear following use of the product.

You can arrange an inspection of your garment by heading into any of our French Connection stores for an assessment. Alternatively, you can arrange an inspection via post to our Online facility. To return your purchase via post for inspection, please complete the Return by Post Form (PDF). Please clearly note the fault on the Return by Post Form. You can also contact Customer Service to obtain a free returns link.

Purchase Country Your Statutory Rights
Australia Australian Consumer Law
Hong Kong Consumer Council
New Zealand Consumer Guarantees Act
Singapore Consumer Protection (Fair Trading) Act

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] French Connection Stores: Sale and Outlet products are identified by their "red sticker". French Connection Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.

[3] Return options are only available at French Connection Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, French Connection Outlet Stores which only stock Sale products can only accept the return of Sale Products and cannot accept the return of Women's or Men’s Full price products.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] French Connection is not liable for the in-transit damage or loss of products returned by post to French Connection Online Returns. French Connection recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by French Connection Online returns.

[6] Delivery fees for French Connection Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.

Return Options

  • Refund
  • The product can be returned for a refund to the payment method originally used for purchase. See below for more information.
  • Instant Product Exchange
  • You are able to exchange your product for an item of equal or greater value. See below for more information.
  • Returns/Gift Card
  • You can return your product in exchange for a gift card. See below for more information

If you would like to return an item(s) please see the following options below to see if you are eligiblefor a return option.

Product Purchase Location Payment Used Exchange Refund Gift Card
Full Priced Concept Store Any
Outlet Store Any
Sale/Outlet Concept Store Any
Outlet Store* Any

* Sale or Outlet products purchased at Outlet Stores can only be exchanged at a French Connection Outlet Store.

If you would like to return an item(s) for your online purchase, please see the following options (dependant on payment type) to see if you are eligible to return in-store:

Product Payment Used Exchange Refund Gift Card
Full Priced Credit Card, Gift Card & Paypal
Sale/Outlet Credit Card, Gift Card & Paypal

Payments made online using the payment options Afterpay, Zip Pay or Openpay can only be refunded online. Please go to returns via post for more info.

French Connection products purchased at a department store (also known as concession store) are subject to the department store's returns policy. Please contact the department store to confirm their returns policy.

International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.

Returns Via Post

The Refund return option is available for Full Price, Sale, and Outlet products purchased from French Connection Online.

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1. Fill and print out the ‘Return by Post’ form

If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.

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2. Post your parcel to our Online Returns Warehouse

Postage costs for the "return to online" return option are non-refundable under this returns policy.

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3. Your return will be processed within 2 business days of receipt

When your return is processed, we will send you an email to confirm that your refund has been processed.

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Or for $8.95 easily return your parcel with Australia Post.

Get started

In accordance with the French Connection Policy, French Connection Online purchases paid with Afterpay, Zip Pay or Openpay can only be returned to the French Connection Online Returns Warehouse for a refund to their respective account.

It is not possible to exchange Afterpay, Zip Pay or Openpay purchases at our Online Returns Warehouse.

It is also not possible to return or exchange Afterpay, Zip Pay or Opepay purchases in-store at this time. We are working with Afterpay, Zip Pay and Openpay to introduce in-store refunds and instant product exchange in the near future.

International purchases can be sent back to our Online Returns Facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.

[1] Full price products (also known as "white sticker") includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] French Connection Stores: Sale and Outlet products are identified by their "red sticker". French Connection Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories.

[3] Return options are only available at French Connection Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, French Connection Outlet Stores which only stock Sale products can only accept the return of Sale Products and cannot accept the return of Women's or Men’s Full price products.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] French Connection is not liable for the in-transit damage or loss of products returned by post to French Connection Online Returns. French Connection recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by French Connection Online returns.

[6] Delivery fees for French Connection Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.